If I have received a damaged item during Sale, would you offer to replace this item?
We will offer a replacement of the same item if we have available stocks at the time. Otherwise, we will offer you a credit voucher of the same value within 15 days of your raising the concern with us. The voucher may be redeemed online or at our stores.

If I place an order now, can you arrange the delivery after a period of time?
As long as the payment is made at the time of placing an order, we can ship it at a later time if the request is feasible for us.

Can I place my order online and then collect it from the shop?
Yes, you may order online and add relevant Shop’s delivery address for collection.

Can I cancel my order, or can I change the size/items I have ordered for during the Sale?
We do not provide the option of canceling or modifying any orders during sale. We do promise to try our level best to help you but won’t be able to commit.

Do you have discounts in your shops too?
We have very limited inventory that is on discount presently in our shop. This is an online exclusive sale only.

Are the discount percentages the same in the shops too?
Yes, the discount percentages are the same for the same product sold online and offline.

What are your shop timings?
Please refer to the store locator section towards the end of Home page for each shop contact details.

Can I return or exchange sale items in your shops or online?
We do not have a return or exchange policy for sale items which have been delivered as per the order placed.

Can you arrange the delivery on priority or expedite delivery since I am leaving country?
We always try to deliver the order at the earliest, but we would not be able to accommodate any special requests during the sale period . we commit to try our best.

How do I place an order?
(i) Add the item to your shopping cart.
(ii) Continue to shop or buy the desired item.
(iii) Once your selection is complete click on the checkout & pay icon.
(iv) Select your payment mode.
(v) Once the payment is done you will receive a confirmation email that your order has been placed on the registered email address given at the time of sign up.

Do you accept returns or refunds?
* The product can be returned only if it is found to be damaged upon receipt.
* If the order was paid for electronically we will refund the amount back to you within 7-8 working days.
* Customer needs to share image of the damage for reference.
* We do not permit and return or exchanges for International orders.

How can I cancel my order?
* You may cancel your order within 24 hours.
* The prepaid amount will be refunded within 7 - 8 working days. (Only in the case of online transaction)

What is your exchange policy ?
* The product will be exchanged only if it meets with our conditions i.e. if the product does not match the item in your confirmation email.
* If the product has a genuine manufacturing defect or is damaged.
* If the product size is incorrect.

Do you have alteration facilities ?
* No we do not provide any alteration facilities.
* Kindly go through the size chart before placing your order.

What are your Cash On Delivery terms and conditions ?
* COD is available. In the event that the delivery is not accepted more than 2 times at the address given at the time of placing an order, then your account will be eligible for prepaid orders only, for subsequent orders.
* COD is not available for orders above Rs.10,000
* COD is available for selected pincodes only. During checkout you will see COD as a payment option if your pincode is eligible.